Introducing the CallThru® Debt Collection Telephone System
Our All-in-One system that delivers more capability for less cash.
Comtronic® CallThru is so effective because it combines the capabilities of multiple call center tools into a single, highly integrated system. (The only thing it leaves out is the high cost of buying third-party services!) Want to broadcast to everyone in your database? CallThru digital broadcasting lets you send life-like messages using the industry's most natural-sounding, text-to-speech voices. Native-language options and right-party verification ensure that debtors understand your message and have a chance to identify themselves-while leaving agents free to focus on your most ready-to-settle accounts.
Want to be available 24/7? CallThru includes Interactive Voice Response (IVR) that allows debtors to pay or set up promise dates, any time using a touch-tone phone. Calls routed during office hours instantly display on the assigned agent's desktop with all relevant account information.
Want to grow your client base? CallThru metrics demonstrate your ability to work more accounts, more intensely and prove it.
And did we mention the advantages of being an all-in-one design?
CallThru is an integrated system with the Debtmaster, the industry's leading debt collection software application for small to enterprise size agencies. For more than 25 years, Debtmaster has given agencies, attorneys, debt buyers, and creditors a reliable, secure, and scalable way to manage millions of individual records.
Close integration with CallThru enables the Debtmaster SQL database to deliver account information on inbound or outbound calls in a fraction of a second. Its remarkably fast response contributes to overall agent productivity. Advanced security features allow Debtmaster to provide a centralized database for one or multiple office locations.
CallThru will deliver more call connections than ever before with its next generation telephony, designed to give you expanded call capacity, professionalism, accuracy, compliance, and profits.
We know that most collection companies continue to struggle with an inflexible and ancient PBX, batch-load Predictive Dialer and legacy Debt Collection Software. How can you possibly keep costs down and efficiency up when you have to keep track of multiple vendors, each having compatibility issues, plus training your IT and Collection staffs across all those unique user interfaces? Now you can have complete real-time reporting plus save time, money, and training with one fully integrated system from one vendor.
We manage the calls so your staff keeps talking.
CallThru minimizes agent downtime-and lets them focus on your number one priority: recovering unpaid debts.
Power dialing delivers an unbroken stream of calls to each agent's desktop. Inbound and outbound calls are blended for greater productivity and answered or dialed with a quick mouse click.
Automated Call Distribution (ACD) coupled to Caller ID provides agents with instant screen pops along with inbound calls. The simultaneous presentation of calls and account histories lets agents get right to work without the time-wasting delays that are unavoidable in loose or nonintegrated systems.
This feature alone could double your calls placed and answered per agent each day, with more revenue for your bottom line.
CallThru ACD accelerates productivity using intelligent workflow that routes inbound calls to desktops based on account assignment, language need, skill requirements, and other calling factors. Calls are queued and verified so the right agent receives the right call every time.
Missed promised dates automatically appear in agent queues for timely followup. Inbound calls can receive priority or be blended with outbound traffic for maximum productivity.