Support Hours and Holidays

Holidays Observed for 2020

December 24, 2019 (Tuesday)
Christmas Eve*
December 25, 2019 (Wednesday)
Christmas Day*
January 1 (Wednesday)
New Year's Day*
February 17 (Monday)
President's Day* (Washington's Birthday)
May 25 (Monday)
Memorial Day*
July 3 (Friday)
Independence Day*
September 7 (Monday)
Labor Day*
November 26 (Thursday)
Thanksgiving Day*
November 27 (Friday)
Day after Thanksgiving
December 24 (Thursday)
Christmas Eve*
December 25 (Friday)
Christmas Day*
January 1, 2021 (Friday)
New Year's Day*

* No emergency support. There is also no emergency support on Christmas weekend (December 26-27).

Technical Support Hours *

Debtmaster Support

Monday - Friday (7:00 am - 4:00 pm PST) **
Saturday - Emergency (9:00 am - 3:00 pm PST) ***

CallThru Integrated System Support

Monday - Friday (7:00 am - 4:00 pm PST) **
Saturday - Emergency (6:00 am - 3:00 pm PST)
Sunday - Emergency (9:00 am - 3:00 pm PST)

* Support is closed for technical support meetings every Wednesday, 2:00 pm - 3:00 pm PST.
** Support is closed for lunch Monday - Friday, 12:00 pm - 1:00 pm PST.
** Due to COVID-19, we have temporarily changed our hours until further notice.
*** Professional and cloud-hosted customers only.