Support Hours and Holidays

Holidays Observed for 2019

December 24, 2018 (Monday)
Christmas Eve*
December 25, 2018 (Tuesday)
Christmas Day*
January 1 (Tuesday)
New Year's Day*
February 18 (Monday)
President's Day* (Washington's Birthday)
May 27 (Monday)
Memorial Day*
July 4 (Thursday)
Independence Day*
September 2 (Monday)
Labor Day*
November 28 (Thursday)
Thanksgiving Day*
November 29 (Friday)
Day after Thanksgiving
December 24 (Tuesday)
Christmas Eve*
December 25 (Wednesday)
Christmas Day*
January 1, 2020 (Wednesday)
New Year's Day*

* No emergency support.

Technical Support Hours

Debtmaster Support

Monday - Friday (6 a.m. - noon, 1 p.m. - 4 p.m. PST) *
Saturday - Emergency (9 a.m. - 3 p.m. PST) **

CallThru Support

Monday - Friday (6 a.m. - noon, 1 p.m. - 4 p.m. PST) *
Saturday - Emergency (6 a.m. - 3 p.m. PST)
Sunday - Emergency (9 a.m. - 3 p.m. PST)

* Support is closed for technical support meetings every Wednesday, 2 p.m. - 3 p.m. PST.
** Professional and cloud-hosted customers only.