Complete Phone System Coverage
Explore Everything Callthru Has To Offer
Comprehensive information within CallThru 360 delivers instant inbound screen pops containing complete, current debtor information so agents are prepared to connect and collect. Call Recording is a must have and with our virtual office dashboard, agent phone statuses are readily available. When coupled with sophisticated Interactive Voice Recognition technology, CallThru 360 helps you provide superior customer experience.
Maximize agent efficiency with CallThru 360. Intelligent call routing distributes inbound calls to quickly match debtors with the right live agents based on account assignments, languages, needs, skill requirements, and other pre-defined attributes. When caller ID is available on incoming calls a screen pop equips agents with complete real-time debtor information from the Debtmaster database.
CallThru 360 allows you to prioritize inbound and outbound phone traffic for smooth, efficient operations. Agent Queues and Right-Party Verification ensure that debtors are matched with the right agent every time. CallThru also uses time zone sensitivity to prevent agents from dialing phone numbers outside of regulated FDCPA calling hours. Thanks to our all-in-one design, CallThru 360 has real-time access to the most current phone numbers and locations available directly from your Debtmaster database.
Whether you’re a small office or an agency with many call centers, Debtmaster® 360 with CallThru 360 can help boost agent efficiency, reduce operating costs, and strengthen your compliance strategy.
CallThru 360 is the industry’s best phone system. And, with it being cloud-based, it is affordable to agencies of any size. Being fully integrated with Debtmaster, agents use a single application. This SIP-based phone system takes advantage of flexible and affordable voice services and uses Interactive Voice Response (IVR) for compliant communications and 24×7 payments. Intelligent incoming call routing increases agent efficiency while advanced reporting, monitoring & tracking, and call recording, assures your business practices and compliance goals are met.
You can support agent productivity and boost recovery rates with more right-party connections using CallThru 360. This multilingual IVR system is unmatched in usability, affordability, and compliance. CallThru integrates seamlessly with Debtmaster, which means outgoing calls and messages can be scheduled according to dialing consent flags, time zones, and account history.
CallThru 360 is SIP-based technology, which can help you save money with your service provider. Unlike third-party vendors, Comtronic Systems does not charge per-connection or per-minute fees. The Debtmaster collection software gives you the freedom to run campaigns and manage low-balance or questionable accounts. Campaign and call disposition information is automatically populated in Debtmaster so agents can view important call results in real-time.